The vast majority of products available at Ociprogrill.com are returnable. To initiate a return, you must request a Return Authorization Number (RA#) within 30 days of receipt of the product.
- All items must have an RA# and be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund, excluding any shipping costs.
- Some products require a restocking fee and are subject to inspection before a credit is issued.
- Ociprogrill.com does not accept returns on used items, custom-painted products or items shipped via truck freight.
- International orders cannot be returned or exchanged unless the item is defective or in the case of an error on our part.
Ociprogrill.com will not reimburse labor charges or installation fees under any circumstances. Nor will Ociprogrill.com reimburse for any damages incurred during installation or use of product.
Return Procedure
- All return items require a Return Authorization Number (RA#).
- To get an RA # simply call 1-888-508-8323 M-F 10am -4pm California time and a representative will guide you through the process.
- If an RA# is not given right away we will call you or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA#.
- Shipments received without a valid RA# clearly posted on the outside of the box will be charged a 35% restocking fee if in satisfactory condition and no credit will be given if in non-satisfactory condition.
Ociprogrill.com is not responsible for items returned without proper return information (customer’s name, address and RA#) on or in the box.
Defective Items
If an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label.
Once you’ve received the label and the RA#, ship the defective item back to Ociprogrill.com Once we’ve confirmed the package is in transit we’ll ship you a replacement or credit your account.
Restocking Fees
Ociprogrill.com does not charge a restocking fee for returning most items. However, for some items, a restocking fee applies.
A 35% restocking fee also applies to the following:
- Shipments returned without a proper Return Authorization Number (RA#) clearly posted on the box
Credits
All returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:
- The item(s) must be returned in a new condition. All items returned for a refund or exchange must be in a new and ready-to-sell condition. This includes all installation hardware, instructions, packaging and paperwork.
- The returned package must be clearly labeled with a proper Return Authorization Number (RA#). Items returned without an RA# clearly displayed on the box will be charged a 35% restocking fee.
The original credit card or payment type used to place the order will be credited for the purchase price of the item and any applicable sales tax, excluding all shipping costs.
We’ll send an email confirming receipt of your return and your credit. Please allow an additional 5-7 business days for your bank to process the credit to your account.
Exchanges/Replacements
Items to be replaced must meet the same conditions as items returned to Ociprogrill.com for a refund. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order.
If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply to certain products.
If you need a replacement item right away, we suggest placing a new order on our website.
Express shipping charges will apply for rush orders.
Shipments without a proper Return Authorization Number (RA#) will be charged a 35% restocking fee.
Non-Returnable Products
Most of the items available at Ociprogrill.com may be returned for full or partial credit. Please call 1-888-419-0888 to have a list of products emailed to you.
In the case of defect or our error, these items may be returned for full or partial credit, depending on the circumstances.